Effective Date: 26/04/2026
Business Name: Eleve Osteopathy
Website: www.eleveosteopathy.com.au

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations in Australia. If you do not agree, you must not use this website.

2. Important Health and Advertising Disclaimer

In accordance with Australian healthcare advertising regulations:

Information on this website is general in nature and is not intended as medical or health advice.
Content is provided in line with guidelines set by the Australian Health Practitioner Regulation Agency (AHPRA).
We do not make misleading claims, guarantees, or statements of cure regarding osteopathic treatment outcomes.
Any discussion of benefits is based on clinical experience and available evidence where applicable; outcomes vary between individuals.

This website and its content are not intended for medical emergencies. If you require urgent medical attention, call 000 immediately or attend your nearest hospital emergency department.

Always seek advice from a qualified healthcare provider regarding any medical condition.

3. Practitioner Registration & Qualifications

All osteopaths at Eleve Osteopathy:

Are registered with the Australian Health Practitioner Regulation Agency (AHPRA)
Meet continuing professional development requirements
Comply with professional standards and codes of conduct as outlined by AHPRA and the Osteopathy Board of Australia
Will only provide treatments for which they are qualified and that fall within their professional scope of practice

4. Use of Website

You agree to use this website lawfully and must not:

Misuse or disrupt the website
Attempt unauthorised access to systems or data
Use content in a way that breaches Australian law

5. Practitioner–Patient Relationship

Use of this website does not establish a practitioner–patient relationship.
A therapeutic relationship is only formed following a clinical assessment and acceptance into care at Eleve Osteopathy.

6. Appointments and Clinical Care

Booking an appointment does not guarantee treatment until a full clinical assessment has been completed.
Care is provided based on individual assessment, clinical reasoning, and informed consent.
We reserve the right to decline or discontinue treatment where clinically appropriate.

7. Online Booking & Communications (Cliniko)

We use Cliniko to manage bookings, reminders, and patient records.

a. Online Bookings

You must provide accurate and complete information when booking.
Appointment availability is subject to change.
Online booking services may not always be available, and uninterrupted access cannot be guaranteed.
Online bookings do not guarantee treatment until clinically assessed.

b. Appointment Reminders

By providing your contact details, you consent to receive reminders via SMS and/or email.
You may opt out at any time; however, this may increase the risk of missed appointments.

c. Technical Issues

We are not responsible for booking errors due to system outages, internet issues, or incorrect information entered.

8. Cancellation and Missed Appointments

We understand that circumstances can arise that may affect your ability to attend an appointment, and we will accommodate rescheduling where appropriate notice is provided.

A minimum of 24 hours’ notice is required for appointment cancellations or rescheduling.
Cancellations made on the same day as the appointment will incur a fee of 50% of the consultation fee.
Missed appointments or failure to attend (no-shows) will incur a fee of 100% of the consultation fee.
Repeated non-attendance may result in restricted access to future bookings.

9. Fees and Payments

Fees are provided prior to, or at the time of, booking.
Payment is required at the time of consultation.
Medicare or private health rebates depend on individual eligibility and are not guaranteed. Where rebates apply, patients are required to pay the remaining balance on the day of consultation.
Where rebates cannot be processed due to technical issues or downtime of TYRO Health terminals or health fund systems, full payment is required on the day of consultation. Patients will then need to claim rebates directly through their health fund or Medicare.

10. Informed Consent

By attending an appointment, you acknowledge:

You will be provided with information about proposed treatments, including expected benefits, potential risks, and available alternatives.
You may ask questions and withdraw your consent at any time.
Treatment may involve manual therapy techniques, and relevant risks will be explained where appropriate.
As part of the New Patient form, you will be asked to read and sign an informed consent statement. Signing indicates that you understand and consent to proceed; however, you may withdraw your consent at any time.
For patients under 16 years of age, consent must be provided by a parent or legal guardian, unless the practitioner determines that the patient has sufficient capacity to provide informed consent.

11. Privacy and Health Information

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal and health information is collected for the purpose of providing healthcare services
Data is stored securely, including via Cliniko
Some data may be stored on secure servers outside Australia
We take reasonable steps to protect your information; however no system is completely secure
You may request access to your information in accordance with the law

Refer to our Privacy Policy for further details.

12. Accuracy of Information

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, we make no guarantees regarding completeness, accuracy, or currency of information. Content may be updated or changed without notice.

13. Complaints and Feedback

We welcome feedback and take all concerns seriously.

If you have a complaint or concern, please contact us:

Email: admin@eleveosteopathy.com.au

We aim to respond in a timely and professional manner. If you are not satisfied with our response, you may contact the relevant regulatory authority, including the Australian Health Practitioner Regulation Agency.

14. Intellectual Property

All website content is owned or licensed by Eleve Osteopathy and is protected under Australian copyright law.

Content must not be reproduced or distributed without written permission

15. Limitation of Liability

To the extent permitted by law:

We are not liable for any loss or damage arising from the use of this website
Website content is provided “as is” without warranties of any kind

Nothing in these Terms excludes rights under the Australian Consumer Law.

16. Third-Party Links

This website may contain links to third-party websites
We are not responsible for their content or practices

17. Changes to Terms

We may update these Terms at any time
Changes take effect immediately upon publication
Continued use of the website indicates acceptance of the updated Terms

18. Governing Law

These Terms are governed by the laws of Victoria, Australia.

19. Contact Information

Eleve Osteopathy
Address: 1/20 Peel Street, Eltham, VIC 3095
Phone: 0431 481 501
Email: admin@eleveosteopathy.com.au